How to Fix QuickBooks Error 1328: Update or Installation Issue
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QuickBooks is a widely used accounting software for small and mid-sized businesses, but it isn’t without its quirks. One of the more confusing issues users encounter during installation, update, or repair is QuickBooks Error 1328. This error can interrupt critical processes, leaving users unsure of how to proceed.
In this blog, we’ll walk you through what Error 1328 means, what causes it, and how to fix it with easy, step-by-step solutions.
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What is QuickBooks Error 1328?
QuickBooks Error 1328 usually appears when you’re trying to install, update, repair, or uninstall QuickBooks Desktop. The error message typically looks something like this:
“Error 1328. Error updating file C:\Config.Msi\PT###.TMP. System error – XXXX.”
This message often appears during patch updates and references a temporary file that QuickBooks is trying (and failing) to update or modify.
Common Causes of Error 1328
Several factors can lead to Error 1328 in QuickBooks:
Corrupted or incomplete installation files.
An interrupted update or failed installation attempt.
Issues with the Windows registry.
Conflicts with antivirus or firewall software.
Existing damage in the config.msi folder.
Multiple installations or patch attempts overlapping.
How to Fix QuickBooks Error 1328
Here are the most effective steps to resolve this error:
Step 1: Repair QuickBooks Installation
A quick repair of the QuickBooks installation can often fix file-related errors like 1328.
Close QuickBooks Desktop.
Go to Control Panel > Programs > Programs and Features.
Select QuickBooks Desktop from the list.
Click Uninstall/Change, then choose Repair.
Follow the on-screen instructions to complete the repair process.
Restart your computer and try updating QuickBooks again.
Step 2: Rename the Config.MSI Folder
The error often refers to a file in the Config.MSI folder. Renaming this folder can allow QuickBooks to recreate it without conflict.
Open File Explorer.
Navigate to
C:\and find the Config.MSI folder.Right-click the folder and select Rename.
Change the name to something like Config.MSI.old.
Restart your system and try updating QuickBooks again.
Note: If you can’t see the folder, make sure hidden items are visible by going to View > Hidden Items in File Explorer.
Step 3: Perform a Clean Install of QuickBooks
If repairing doesn’t work, a clean installation might be necessary.
Download and install the QuickBooks Tool Hub from the Intuit website.
Open the Tool Hub and select Installation Issues.
Choose Clean Install Tool and follow the prompts.
Reinstall QuickBooks Desktop using a fresh installer.
Reactivate and update your software.
Step 4: Temporarily Disable Antivirus and Firewall
Sometimes, your security software may block certain QuickBooks processes, especially during installation or updates.
Temporarily disable your antivirus or firewall during the installation.
After the update is successful, re-enable your protection.
Add QuickBooks as an exception in your security software to prevent future conflicts.
Step 5: Use the QuickBooks Install Diagnostic Tool
This tool automatically detects and fixes installation-related issues, including registry problems and damaged files.
Open the QuickBooks Tool Hub.
Select Installation Issues.
Click QuickBooks Install Diagnostic Tool and let it run.
Once complete, restart your system and try updating again.
When to Contact QuickBooks Support
If none of the above solutions work, your system or company file may be severely corrupted. In this case:
Reach out to QuickBooks Desktop Support.
Provide them with the full error message and log file if possible.
Consider working with an IT professional if system-level permissions are involved.
Final Thoughts
QuickBooks Error 1328 is typically related to issues with temporary files, software patches, or installation conflicts. While it can be frustrating, it’s usually fixable with the right approach — from running repair tools to performing a clean install.
Pro Tip: Always keep a backup of your QuickBooks company file before performing repairs or reinstallations to avoid data loss.
